Aftersales – Service Enhances its Image

Aftersales ensures vehicle functionality, as well as the mobility of a vehicle user over the longest possible period. No matter whether individual vehicles or entire fleets. Users expect professional yet affordable service. Aftersales structures and processes therefore have a major impact on a manufacturer’s image and profitability. The same goes for the correct procedure with recourse claims in warranty cases. Yet manufacturer-tied or independent dealers must work towards meeting the numerous requirements of the manufacturers in order to guarantee consistent service standards.

Formel D Can Optimize the Service You Offer

We develop scalable solutions in quality assurance and process optimizations for manufacturers and dealers in aftersales and convert them into leading concepts. Through our services, we help you implement and optimize key structures and processes that are popular among your customers.

You understand the importance of turning the quality of your vehicles into an experience even after the sale. Formel D has the integrated concepts.

  • Ensuring service readiness for getting vehicles and components ready for the market

  • Providing standardized and tailor-made service training

  • Upgrading and optimizing the performance of dealerships

  • Vehicle refurbishment and retrofitting

  • Pre-delivery inspections

  • Managing warranty cases

Service Management

Manufacture and service readiness in the course of introduction into the market of new vehicle models as well as safeguarding of service quality

Vehicle Management

Conditioning and retrofitting of new and used vehicles as well as execution of the handover inspection

Dealer Management

Auditing of retail operations by means of manufacturer-specific and independent quality standards, optimization programs as well as conception, layout- and equipment planning of workshops

Warranty Management

Integrated solutions for the reduction of the warranty costs and for the optimization of quality over the entire process chain

Software Management

Agile software development of application and systems in aftersales, for example of workshop systems for vehicle diagnosis and programming, as well as testing and test management of all software solutions for workshop operation

Take a Look at Our Cases in the Field of Aftersales Services.

You can access case studies, articles and white papers here.