Dealer Management – Customer Loyalty Starts and Ends at the Dealership
The performance level of dealerships is key to creating and consolidating a manufacturer’s brand image. All the more important, then, for manufacturer-tied and independent dealers to work to the same quality standards and with efficient processes. Ultimately, only this leads to a positive service experience for the vehicle buyer and user, and increases the customer’s loyalty to the brand.
Formel D Guarantees a Positive Experience and Result
We can conduct audits to review and certify the dealership processes based on your requirements. Dealer margins have been under pressure for years. Expensive special tools for new vehicle generations are intensifying the situation. Our optimization programs are aimed at analyzing and improving performance in terms of profitability, organization and processes, market positioning, quality and customer satisfaction.
Want integrated workshop solutions, from the layout to the retrofit plan, a partner to check that your requirements are being met and initiate optimization procedures? Formel D works closely with you to develop practicable concepts.