Vehicle Repair Center (VRC)
Customer service now plays an increasingly important role in the holistic consideration of the vehicle lifecycle. Proactive quality- and solution-oriented handling in this field forges a sustainable positive relationship to the brand. Formel D is aware of the importance of customer loyalty, so it now offers a similarly wide range of services in the aftersales area as it does in development and production. Service, vehicle, dealer and warranty management form the basis of the service portfolio in this segment.
The economic upswing in Spain is currently ensuring that the country is yet again one of the 10 strongest passenger car producers worldwide. The industrial landscape there is characterized by production sites of a wide range of different international OEMs. The main companies to settle in the sector-specific conurbations besides manufacturers are suppliers and service providers. Ever since it was established in the year 2000, Formel D has helped local customers with a comprehensive service portfolio to make full use of their growth potentials. For example, this experienced partner to the automobile industry carries out repairs for various manufacturers nationwide as part of aftersales service. In the Vehicle Repair Centers (VRCs) designed to meet the demand, Formel D implements a constantly improving process of quality optimization, thereby making a substantial contribution to increasing customer satisfaction.