If an ABS control unit in a vehicle fails, the situation might become difficult. In a workshop the part in question is quickly tested and replaced. But at this point, the problem is still far from being solved. What caused the failure, what is to do to prevent reoccurrences, and who has to pay for the repair works and the consequential costs? These questions are not easy to be answered.
The vendor is legally liable to the customer within a certain warranty period. This warranty period prescribed by the law has to be differentiated from voluntary guarantee and goodwill. Therefore, first the manufacturer of a good is not directly affected in the event of a warranty claim. The car dealer, however, wants the manufacturer to reimburse all material and labour costs. Now, it has to be clarified if the car dealer is entitled to claim reimbursement and if the request is complete, real and reasonable. In addition, it has to be determined whether the failure was caused by the manufacturer and whether the supplier can be held liable. The clarification process and the final reimbursement may take several months. And finally, in the interest of all parties concerned, the root causes of the failure have to be removed as soon as possible. This may only be achieved, if the OEMs in question have an effective warranty management.