One-stop solution for professional hotline support. Since 2015, Formel D has been active in the fields of service management and technical support for a German premium manufacturer. The Group assists the automotive manufacturer with its comprehensive system knowledge and experience and helps to increase customer satisfaction.
As part of its hotline support, Formel D is currently responsible for over 750 workshops of the OEM in Germany. In addition, the experts provide first-level support for all workplaces in the D-A-CH-region (Germany, Austria, Switzerland) as well as second-level support in the field of carsharing. For example, the ever more complex software used in the car showrooms of the manufacturer for all processes, from customer acquisition and support to any necessary repairs, requires reinforced efforts to ensure that good service is provided in the future too. Formel D employees also use the hotline to support their customers in terms of hardware and software, networks, interfaces and frontend as well as backend systems.