At the Leipzig car show, BMW gave its visitors a few moments that were literally illuminating. They were made possible by the vehicles’ special interior lighting system – which was installed by Formel D. It’s just one of the many services that the service provider offers in its CARing. portfolio.
Guarantee and warranty costs burden the automotive industry worldwide swallowing up tens of billions. They are a clear indicator that further improved processes and controls need to be established. The Formel D Warranty Solution Center (WSC) offers solutions for cost reduction and quality optimisation along the entire process chain.
It was 18 years ago that the foundation was first laid for the creation of customer and workshop literature and the determination of labour time for Opel AG. Since 1997, Formel D has also been responsible for serviceability tests and other coordinating activities in the GM After Sales division. Today, Formel D is in charge of projects in these areas for GM/Opel all over the world.
Formel D works for General Motors not only in the areas of literature and serviceability, but also as a builder of bridges to new regions. For Joachim Beitz and Ralf Rösner of GM/Opel, this represents a special strength of the service provider.